Frequently Asked Questions
Services & Appointments
Q: Where is Skin State Club located?
We’re located in beautiful West Palm Beach, Florida. You can book a visit with one of our licensed skin experts for customized facials, medical-grade treatments, and consultations.
Q: How can I book an appointment?
Appointments can be booked directly through our website or by emailing us at skinstateclub@gmail.com. You can also message us on Instagram @skinstateclub for quick scheduling support.
Q: Do you offer virtual consultations?
Yes! We offer virtual skincare consultations so you can receive expert recommendations and treatment plans from anywhere in the world.
Products & Ingredients
Q: What makes your skincare and hair care products different?
We carry medical-grade skincare and hair care products that are dermatologist-approved, backed by science, and formulated for real results — not just short-term fixes.
Q: Are your products safe for sensitive skin?
Yes. Our team curates every product with sensitivity and efficacy in mind. During consultation, we can recommend products best suited for your specific skin concerns and sensitivities.
Q: Can I get product recommendations without visiting in person?
Absolutely! Just contact us for a virtual consultation and we’ll help you choose the right regimen for your skin type and goals.
Shipping & Orders
Q: Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times vary depending on your location.
Q: How long does shipping take?
Domestic U.S. orders typically arrive within 3–7 business days. International orders may take 10–20 business days depending on customs and carrier delays.
Q: How can I track my order?
Once your package ships, you’ll receive an email with your tracking number. You can track your package directly from that link.
Contact & Support
You can contact us at skinstateclub@gmail.com or via Instagram @skinstateclub. Our team is available Monday–Friday, 10 AM–6 PM EST.